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EXIN CITM Questions [2025]

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EXIN EPI Certified Information Technology Manager Sample Questions (Q22-Q27):

NEW QUESTION # 22
A customer survey needs to be designed. What is the most important factor for success?

A. Use a rating scale only
B. Minimum duration to complete
C. Make use of leading and loaded questions
D. Relevant questions to meet the objective

Answer: D

Explanation:
The most important factor for a successfulcustomer surveyinservice managementisrelevant questions to meet the objective(A). According toITIL's continual service improvement (CSI), surveys must be designed with questions that align with the survey's goals (e.g., assessing service quality or customer satisfaction) to gather meaningful data for actionable improvements.
* Use a rating scale only (B):Restricting to rating scales limits question variety and may not capture qualitative insights.
* Leading and loaded questions (C):These bias responses, reducing survey validity.
* Minimum duration (D):While brevity is important, relevance of questions is critical for achieving the survey's purpose.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's CSI framework for survey design. Check sections on customer feedback or service improvement.

NEW QUESTION # 23
Activities in a project are discussed in a Work Breakdown Structure (WBS) session during the planning phase. Team members inform the project manager that whilst estimating the duration for activities, a lot of data exist about the effort required for each of them. Which estimation technique is best considered?

A. Three-point
B. Top-down
C. Bottom-up
D. Comparative

Answer: C

Explanation:
When a lot of data exist about the effort required for project activities, thebottom-upestimation technique (D) is most appropriate. This method involves estimating the effort for each task in theWork Breakdown Structure (WBS)individually, then aggregating them to derive the total project duration or cost. It leverages detailed data for accuracy, as perPMBOK's estimation techniques.
* Top-down (A):Uses high-level estimates based on historical data or expert judgment, less accurate with detailed task data available.
* Three-point (B):Uses optimistic, pessimistic, and most likely estimates for uncertainty, but is less focused on leveraging detailed effort data.
* Comparative (C):Likely refers to analogous estimation, which relies on comparisons to past projects, not detailed task data.
Bottom-up estimation is ideal when detailed effort data is available, ensuring precision in project planning.
Reference:EPI CITM study guide, under Project Management, likely covers PMBOK's estimation techniques, emphasizing bottom-up for detailed data scenarios. Refer to sections on project planning or cost
/duration estimation.

NEW QUESTION # 24
The team responsible for network security has proposed a firewall as the preferred control for the network perimeter. How is this type of control categorized?

A. Physical detective control
B. Physical corrective control
C. Technical preventive control
D. Administrative deterrent control

Answer: C

Explanation:
Afirewallis categorized as atechnical preventive control(A) ininformation security management.
According toISO/IEC 27001, preventive controls aim to stop security incidents before they occur, and technical controls involve technology-based solutions. A firewall prevents unauthorized access to the network perimeter by filtering traffic, making it a technical preventive control.
* Physical detective control (B):Involves physical measures (e.g., cameras) to detect incidents, not applicable to firewalls.
* Administrative deterrent control (C):Involves policies or procedures to discourage violations, not technology-based.
* Physical corrective control (D):Addresses physical issues post-incident, not relevant to firewalls.
Reference:EPI CITM study guide, under Information Security Management, likely references ISO/IEC
27001's control categories, emphasizing technical preventive controls. Check sections on security controls or network security.

NEW QUESTION # 25
When selecting a new vendor, continuity needs to be guaranteed as much as possible. At a minimum, which criteria are considered?

A. Price, training, and support
B. Scope, maintenance, and price
C. Terms and conditions, maintenance, and terms of engagement
D. Head count, support, and financial stability

Answer: D

Explanation:
To ensurecontinuityin vendor selection, the key criteria includehead count(vendor's staffing capacity to deliver services),support(availability of ongoing technical and operational support), andfinancial stability (ensuring the vendor remains viable to provide services long-term). These factors directly impact the vendor's ability to maintain service delivery without interruptions, which is critical for business continuity.
* Scope, maintenance, and price (A):Scope and price are important but don't directly ensure continuity; maintenance is a subset of support.
* Terms and conditions, maintenance, and terms of engagement (B):These are contractual elements, but they don't fully address operational continuity like staffing or financial stability.
* Price, training, and support (C):Training is less critical for continuity compared to staffing capacity or financial health.
According tovendor management frameworks, continuity is ensured by evaluating the vendor's operational capacity and long-term reliability, making head count, support, and financial stability the minimum criteria.
Reference:EPI CITM study guide, under Vendor Selection/Management, likely covers vendor evaluation criteria, emphasizing continuity factors. Check sections on vendor due diligence or service continuity.

NEW QUESTION # 26
What is the correct sequence of activities for a risk assessment?

A. Identify - analyse - evaluate - treatment - monitor and review
B. Communication - establish context - analyse - treatment - monitor and review
C. Establish context - identify - analyse - evaluate - treatment
D. Monitor and review - establish context - identify - evaluate - treatment

Answer: C

Explanation:
The correct sequence for arisk assessment, as perISO 31000andISO/IEC 27001, is:Establish context - identify - analyse - evaluate - treatment(C).
* Establish context:Define the scope, objectives, and criteria for the risk assessment (e.g., organizational goals, assets, and risk appetite).
* Identify:Identify potential risks (e.g., threats and vulnerabilities) that could impact objectives.
* Analyse:Assess the likelihood and impact of identified risks to determine their severity.
* Evaluate:Compare risks against risk criteria to prioritize them for treatment.
* Treatment:Implement controls or strategies to mitigate, avoid, transfer, or accept risks.
* Option A:Incorrect, as "monitor and review" is a post-treatment step, not the starting point.
* Option B:Incorrect, as "communication" is not a distinct step in risk assessment; it's embedded throughout.
* Option D:Incorrect, as it skips "establish context," which is essential for defining the assessment's scope.
This sequence ensures a structured, systematic approach to risk assessment, aligning with organizational objectives.
Reference:EPI CITM study guide, under Risk Management, likely references ISO 31000 or ISO/IEC 27001 for risk assessment processes. Check sections on risk assessment methodologies or risk management lifecycle.

NEW QUESTION # 27
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