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Cisco 820-605 Exam is an essential certification exam for customer success managers who work with Cisco solutions. Cisco Customer Success Manager certification exam is designed to validate the candidate's skills and knowledge related to customer success management, customer experience, and Cisco's products and services. Cisco Customer Success Manager certification helps professionals to differentiate themselves in the competitive job market and provides them with better career opportunities.

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Cisco Customer Success Manager Sample Questions (Q69-Q74):

NEW QUESTION # 69
Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

A. Product Sales Specialist
B. Account Manager
C. Renewals Manager
D. Customer Success Manager

Answer: D

NEW QUESTION # 70
What is the main objective of customer success?

A. customer's reduction of risk
B. known and unknown features of product and solutions
C. outcomes customers are trying to achieve
D. customer's return on investment

Answer: C

Explanation:
The main objective of customer success is to ensure that customers achieve the outcomes they are trying to reach with the product or service. This focus on outcomes ensures that the customer success initiatives are aligned with the customer's goals and objectives

NEW QUESTION # 71
What is the best method to measure customer consumption of technology?

A. recurring revenue management
B. enterprise CRM and incident management
C. content management
D. telemetry and analytics

Answer: D

NEW QUESTION # 72
A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

A. Speak the internal contacts to understand the customer's priorities and sentiment.
B. Perform a deep analysis of all the sales orders to the past 24 months.
C. Document customer's current technical escalations.
D. Engage with the account team to understand the expansion opportunities.

Answer: A

Explanation:
To prepare for a customer introduction meeting, it is essential to understand the customer's current situation, including their priorities and sentiment towards the engagement. This can be achieved by speaking with internal contacts who have interacted with the customer, as they can provide firsthand insights into the customer's expectations and experiences. References: Customer Success best practices suggest that understanding the customer's perspective is crucial for effective engagement and aligning the success plan with their business objectives.

NEW QUESTION # 73
Which role within a Customer Success organization acts as a single contact point for a customer across multiple technologies?

A. Delivery Team
B. Account Manager
C. Customer Success Specialist
D. Customer Success Manager

Answer: D

NEW QUESTION # 74
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